Your IT Team Isn’t the Problem—The System Around Them Is
Most executives don’t complain about their IT people.
They complain about what their IT team is forced to deal with.
- constant ticket queues
- recurring issues that never truly go away
- firefighting instead of planning
- spending more time reacting than improving
This isn’t a talent problem. It’s a structural one.
Across the industry, companies consistently report:
- tickets disappearing into backlogs
- repeated fixes instead of root cause resolution
- support that feels transactional rather than strategic
And so if you think that your IT team has stopped improving systems, and started to managed dysfunction instead, and that they are increasingly becoming:
- ticket routers
- vendor coordinators
- escalation buffers
Instead of what they should be:
- system designers
- reliability owners
- business enablers
