pseudopod

When someone from our team connects to your servers to fix a problem, you should be able to see exactly what we did in there. Not a summary. Not a ticket note written after the fact. The actual session, command by command.

That's Pseudopod. It's the console our engineers work through, and it records every support session we run on your infrastructure so you can replay any of them like a video, or watch one live while it's happening.

An amoeba reaches out by extending a pseudopod: a temporary arm that goes exactly where it's needed, then withdraws completely and leaves nothing behind. That's the model. We reach in to do the work, you can see every move, and there's no standing door left open once we're done.

The problem with remote support

Remote IT has always run on faith. A provider connects to your server, does something, closes the ticket. What actually happened inside that session? You'll probably never know.

The way most providers get in is worse than the blind spot. It's usually an internet-exposed SSH port or a VPN box sitting on your network, waiting for anyone to knock. That access path doesn't go away between tickets. It's a standing target, scanned within minutes of going live and a liability long after.

Pseudopod removes both at once: the blind spot and the open door.

How it works

A lightweight agent, connecting outward. Each managed system runs a small agent that connects out to our console. Nothing on your infrastructure listens for an inbound connection, so there are no remote-access ports exposed to the internet at all. If it can't be reached from the outside, it can't be attacked from the outside.

Every session, captured. All shell activity our engineers run flows through a single portal and is recorded from the moment we connect to the moment we leave. Every command, every response.

An evidence chain, not a log file. Sessions are written to a tamper-evident evidence chain. Replay any past terminal session, review exactly who did what and when, and hand an auditor a real record instead of a promise. Audit season stops being a scramble.

Live, when you want to watch. Open the portal and watch a session as our engineer types. Transparency isn't a report we email you afterward. It's a window that stays open.

Watch it in action

Where it gets powerful

Pseudopod doesn't just record the work. It learns your environment from it. Every session feeds a living map of your infrastructure: what runs where, how it's configured, how it behaves.

That documentation means the next engineer who picks up your ticket starts with full context instead of rediscovering your setup on your time. And it powers an AI troubleshooting companion our team can bring in when a problem needs the extra horsepower, grounded in your actual environment rather than generic advice.

The result is faster response, faster resolution, and support that gets a little smarter about your systems every day.

Built for the fleet you actually run

Pseudopod runs across the Windows and Linux systems that make up real business infrastructure, from a single co-located server to a fleet spread across clouds and closets. It treats Windows as a first-class citizen and handles Linux the way it should be handled, not as an afterthought bolted onto a Windows-only tool. It plugs straight into our network monitoring and NOC work, so detection, response, and the evidence trail all live in one place.

It sits naturally alongside the rest of our cybersecurity practice. The same evidence chain that makes support transparent also gives you clean session records when you need to demonstrate control for compliance or cyber-insurance.

What Pseudopod gives you:

• One portal — every system, every session, one pane of glass
• Session replay — terminal playback of any past session
• Live view — watch support as it happens
• Evidence chain — tamper-evident session records
• No open ports — outbound-only agent, zero inbound exposure
• Living documentation — your infrastructure, continuously mapped
• AI-assisted troubleshooting — engineer-launched, loaded with your context
• Monitoring integration — alerts, remediation, and evidence in one workflow

How we help

We run Pseudopod across the managed Windows and Linux fleets we support for businesses in the New York Metro and the Puget Sound (Seattle) area. If you've ever wondered what your provider actually does when they're logged into your servers, or you'd rather not have an open port waiting on the internet for them, this is the answer. Ask us for a demonstration on your own infrastructure.